A message from the CEO

Welcome to HUC. I’m delighted that you’re interested in finding out more about our career opportunities.

Our success to date is down to the shared commitment and the talent of the people who work here. Dedicated to what we do and passionate about doing it well, everyone who works here has helped us establish our reputation as a highly professional healthcare provider.

We have come a long way in a short time. HUC started out as a local Hertfordshire service. Today our work spans multiple regions and we provide a range of vital services to the NHS, including: NHS 111, Out of Hours and Primary Care services. Today, we work with around 3.5 million patients, and that number continues to grow.

Outstanding patient care is at the centre of everything we do. And every member of our team plays their part. We all contribute to, and are passionate about, improving outcomes for patients. And we're proud to be part of the NHS family.

Our success story belongs to our people, and together, we will continue to grow, innovate and challenge ourselves to provide an outstanding experience for the patients in our care.

We have opportunities that will suit people with a wide range of backgrounds, skills and experience. If you share our commitment to providing great care, you’ll be an ideal fit.

David Archer, CEO

Our vision

This outlines our ambitions, now and in the future.

We will be an outstanding provider of healthcare services - committed to high quality and outstanding performance, while delivering compassionate care. By operating at scale we can be sure that our organisation is sustainable and we can attract and retain a highly skilled and committed workforce.

Our mission

This describes how we work, and the type of organisation we want to be.

We strive to provide high quality, fair and sustainable healthcare services to the communities we serve. We offer rewarding careers to those who work here and we are committed to supporting professional development for all our colleagues.

Our services - what we do

We offer a wide range of urgent and primary care services to 3.5 million patients across Hertfordshire, West Essex, Luton, Bedfordshire, Peterborough and Cambridgeshire. Our services include:
The IUC model championed by HUC positions NHS 111 as the single telephone number to access a variety of healthcare services, including the GP Out of Hours service. The model incorporates a Clinical Assessment Service (CAS) within the contact centre, which consists of healthcare professionals including GPs, Nurses, Pharmacists, Palliative Care Nurses and Dental Nurses, facilitating early clinical input into the patient’s journey for an improved outcome
NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health.

24 hours a day, 7 days a week.

To get help from NHS 111, patients can:

Go online to 111.nhs.uk (for assessment of people aged 5 and over only).
Call 111 for free from a landline or mobile phone.
Our Out of Hours services are available via NHS 111 when GP practices are closed. After an assessment, patients can be booked into an Out of Hours appointment with a clinician or we can arrange a home visit if this is required.
The Clinical Assessment Service within our NHS 111 contact centres consists of healthcare professionals including GPs, Nurses, Pharmacists, Palliative Nurses and Dental Nurses, facilitating early clinical input into the patient’s journey for an improved outcome.
HUC provides GP Extended Access services across West Essex. This enhanced provision means that patients can make appointments with a GP, nurse or other healthcare professional in the evenings and at weekends, offering extra reassurance and flexibility.
This service provides an alternative to people who need urgent dental advice or attention when their own dentist is closed. For those who need support over the weekend or on Bank Holidays this service makes all the difference.

HUC Dental is an independent organisation that works with local clinicians to provide Out of Hours emergency dental services to the people of Hertfordshire.
This surgery provides a full range of GP services and high-quality healthcare advice in the very centre of Luton. And the Urgent Treatment Centre is open seven days a week to treat a wide range of minor illnesses and minor injuries.
As part of our IUC model, in East & North Hertfordshire, we provide an Acute In Hours Visiting Service (AIHVS) to GP practices. Patient visits within agreed referral criteria are undertaken by one of HUC’s clinicians. They will treat the patient and then provide updated patient notes back to the GP surgery. Our visiting service frees up valuable time for GPs, giving them more time to focus on patients in their practice.

Our history

Supporting the NHS

We are proud to be an NHS service provider – and we fully subscribe to the ethos, commitment and professionalism that makes the NHS so unique and so valued. We work closely with partners across the whole NHS and social care network. These include clinical commissioning groups, hospital and ambulance trusts, care homes and GP surgeries.

Meet the Executive team

David Archer
Chief Executive Officer
Janice Greenhill
Chief Operating Officer
Chris Middleton
Chief Financial Officer
Dr Sivanthi Sivakumar
Chief Medical Officer
Sarah Robertson-Goldsworthy
Chief Commercial Officer
Graham Clarke
Chairman
Conor Burke
Non-Executive Director
Ian Kenward
Non-Executive Director
Tim Jollyman
Non-Executive Director
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