Working at HUC

Whatever job you do at HUC, it’s all about delivering the very best in patient care. That’s why we are here. That gives everyone a shared sense of purpose – whether you are a member of clinical teams working directly with patients, or in a one of our many non-clinical roles. We all play an essential part. It’s incredibly rewarding work. At times, it’s challenging. And that’s when we really pull together to support each other and ensure that patients get our very best.

We are prepared to do things differently. And as a successful and growing business, we can offer you new opportunities, new challenges and great personal and professional development.

A sense of purpose

HUC is an integral part of the greatest health service in the world. We take pride in what we achieve on a daily basis.

Culture and values

In it together

The HUC team is fuelled by a passion for what we do; by a depth and breadth of expertise; and the knowledge that we are a professional community, working to the same goal.

Equality and diversity

Our colleagues are members of the patient communities we serve and, like our patients, come from all walks of life. We are proud of our ability to harness the different experiences, backgrounds and personalities of the people working here in order to create a workplace culture that we all value. In turn, we believe that a diverse workforce will provide the best possible service to the people we care for.

Diversity and inclusion are integral to our culture and our core value of respect. We want to deliver high quality services and compassionate care to all patients and service users.

Awards and recognition

We believe in sharing success stories and highlighting achievement.

We celebrate our fantastic HUC Heroes in our Staff Awards scheme, which recognises colleagues who have shown utmost care towards patients, supported others and gone above and beyond in their area of work.  

And in 2022, we had a special message from presenter, actor and national treasure Stephen Fry to celebrate our winners and nominees!

Health and wellbeing

We know that working for HUC and NHS services can be challenging at times. We care about the health and wellbeing of everybody, not only our patients, but also of the people who work for us. That is why we have introduced a holistic framework to support our colleagues including:
Health and Wellbeing group with representatives from all areas, which discusses and delivers activities and incentives to support our colleagues’ wellbeing on a monthly basis
Care first Employee Assistance Scheme
A range of Mental Health First Aid and Debriefed trained colleagues are at hand to support in challenging situations
We believe in the importance of good self-care and are here to engage meaningfully with our colleagues, bringing health and wellbeing into the everyday.

Opportunity and challenge

We are thriving. There is lots to do, which means new opportunities, new challenges and great personal and professional development. We never stand still. Neither will you.


What we offer:
Competitive salaries
Generous holiday entitlement
As a not-for-profit organisation HUC is also a member of the NHS Pension scheme and can make contributions on behalf of all colleagues working for the organisation
Staff Recognition Scheme
Discretionary Bonus Awards
Investment in your Training and Development through HUC Academy
Be a part of Staff Forum and have your say
Discount Schemes through Perkbox, Bluelight and NHS Discount Schemes – giving our staff access to over 200 financial perks such as discounts at major stores, cinema tickets and restaurants
Refer-a-friend, a great way to earn extra £££’s, with no limit on the amount of referrals you can make and up to £500 reward for each new referral, all that’s left for you is to think of ways you can spend the extra money
Access to the Employee Assistance Programme (EAP) which offers support and resources to help you with personal and work challenges and/or concerns that may affect your personal wellbeing and/or work performance. It is confidential and free to all colleagues
Health and Wellbeing Group looking after colleagues health and wellbeing with various initiatives throughout the year

HUC Training Academy

We want to support you through every stage of your career. Whatever your aspirations, our HUC Academy can provide you with the training and development you need to succeed.

We offer a wide range of qualifications and courses to prepare you for your current role and future career. To support our contact centre employees, we have a wide range of mental health training such as Incident Debriefing, Mental Health First Aid, and Resilience Training. We also have other beneficial on-the-job training like Conflict Management, Non-Clinical Telephone Triage Training, Stroke Awareness, and Dealing with Difficult People, to name a few.

We also encourage staff to request and enrol in training to help them progress at HUC and beyond. As part of the appraisal process, you and your manager can discuss what training you need to get you where you want to go.

We have sponsored many of our colleagues for certifications and diplomas in Pharmacology, Non-Medical Prescribing, Minor Illness and Injuries, Phlebotomy, Driving Training, Decision Loggist Training, Snomed and Note Summarising Training, IOSH Working Safely Training, and General Practice Management.

At HUC, we pride ourselves on being a great place to work, and a big part of that is ensuring staff are prepared for their roles and able to develop new skills to take them further.

Apprenticeships at HUC

You could learn new skills, gain more experience, and achieve a formal qualification whilst still working at HUC. The focus of Apprenticeships has now changed from the traditional entry level school leaver to a highly valued training and education route.

There are four levels of Apprenticeships, these range from intermediate (GCSE level) through to degree (Masters degree) and all involve work-based learning programmes that lead to nationally recognised qualifications. To qualify, you need to work more than 16 hours per week for a part time Apprenticeship or 30 hours a week for a full time Apprenticeship. Speak to your line manager as part of your personal development plan.

Staff testimonials

At HUC, over 1,000 dedicated colleagues work tirelessly for our patients, regardless of where they are based, what their role or their background is. We regularly celebrate our people in our blog.
Read our blog here
  • "I’ve been a coach, a trainer, a shift manager – there are plenty of options for career progression. The feeling that you’ve helped somebody today is very rewarding."
    Erin Barrett, NHS111 Call Handler
  • “I want to finish my Masters’course and join the Out of Hours service or the Clinical Assessment Service team in the contact centre as I see there is an opportunity for me to thrive here.”
    Eslam Zahy, Clinical Advisor
  • “It’s one of the best teams and organisations I’ve ever worked for.”
    Blanka Aldridge, Clinical Advisor/Clinical Auditor
  • “When you get an award, you feel appreciated for your work. It’s a recognition and you feel great because when you come to work, and do your job, you don’t expect anything. But for someone to turn around and say ‘you really deserve this’ or ‘you’ve done really well’, it’s an amazing feeling.”
    Steph Langshaw, a Shift Manager, winner of the ‘Outstanding Achievement’ category in 2019
  • “It can be fast, furious and can feel like a lot of responsibility at times, but it’s certainly exciting and rewarding in many, many ways. Though there’s always a lot to learn, you are never alone. I’ve really benefitted from the great training.”
    Jodie Church, Quality & Improvement Lead
  • “The people in the organisation are friendly and passionate about what they do. There is team spirit and a great ethos in the organisation and it’s definitely a great place to work.”
    Vanessa Collins, Finance Assistant
  • "When anyone asks what I do, I’m so proud to say I work for an NHS 111 service because I believe what I’m doing is benefiting not just the company but also our patient communities. What we produce, in terms of data and dashboards, I hope is ultimately improving patient experience, even though I don’t actually deal with patients. Still, my work really shapes how we manage patients.”
    Jordan Slessor, Data Analyst
  • “Working at HUC, I got to learn how NHS 111 works and how we support patients when practices are shut. It helped me improve my own experience and knowledge as well.”
    Yasmin Allen, Dental Clinical Lead

Innovative by design

We are a positive force for change. We are transforming health provision to make it smarter, faster and more responsive to patients’ needs. 

Winners at the HSJ Awards

HUC won – not one but TWO awards at the Health Service Journal (HSJ) Awards 2021 in the "Driving Efficiency Through Technology", and the "Primary Care Innovation of the Year" categories.

The HSJ Awards is the largest annual benchmarking and recognition programme for the health sector. The comprehensive assessment process involved a first round of remote judging, followed by a live presentation. Having successfully completed both of these highly competitive stages, HUC and its partners went on to be awarded the distinguished accolade, standing out amongst a very impressive shortlist.

Our growth

HUC is a thriving and successful business, and our reputation for high quality care has led to considerable business growth over recent years.

We work with a wide range of national, regional and local partners, including:
Our clinical commissioning groups
NHS England, NHS Digital and NHS Improvement
Public Health England
Primary Care Networks
Social care providers
Local Authorities
Healthwatch and other patient representation bodies
...and many more.

Future focused

With the proven record of growth over the last few years, we are confident about the future. We will continue to grow our service offering and diversify and extend the career paths that we can offer for those who work here.

Rewarding ambition

We are a growing organisation which means there are lots of opportunities to grow with us.

You'll benefit from comprehensive training and will be supported by twice yearly reviews as part of our performance appraisals. This is a great chance for colleagues to make sure they are on track to reach their full potential in their career and to identify opportunities for personal development. We are also keen to reward great performers, sharing our success with those who make it happen.

Home working

We have a history of innovative approaches to work and have championed home working.

We may not be able to agree to all home working requests immediately because every job and every person is different. For example, call handlers (Health Advisors and Clinical Advisors) are required to work in a contact centre for training and quality assurance before any application is made to work at home. But after 6 months of training and passing the probation period, home working can be considered.